Welcome to our FAQ section! At Bold Tankinis, we’re all about helping you feel confident and vibrant in our premium swimwear. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.
About Our Products
What types of swimwear do you offer?
We specialize in bold, confidence-boosting swimwear including:
- Bikini Tops
- Boardshorts
- Shorts
- Swim Bottoms
- Tankinis (our signature product!)
What makes Bold Tankinis special?
Our swimwear is designed for the bold adventurer who values both style and comfort. We focus on:
- Vibrant, confidence-inspiring designs
- Premium materials that last
- Comfortable fits for all body types
- Seamless delivery to get you beach-ready faster
How do I choose the right size?
Each product page includes detailed size charts to help you find your perfect fit. We recommend measuring yourself and comparing to our size guide. If you’re between sizes or need personalized advice, our customer service team at [email protected] is happy to help!
Shipping & Delivery
Where do you ship?
We ship worldwide, excluding some remote areas and parts of Asia. Our trusted carriers (DHL, FedEx, and EMS) ensure your Bold Tankinis arrive safely wherever your adventures take you!
What shipping options do you offer?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Uses premium carriers DHL or FedEx, arriving within 10-15 business days after dispatch
- Free Shipping: For orders over $50 via EMS, arriving within 15-25 business days after dispatch
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. Our carriers provide reliable tracking all the way to delivery. If you have any questions about your package’s journey, don’t hesitate to contact us at [email protected].
Do international orders have additional fees?
For customers outside the United States, please note that customs fees, import duties, or taxes may apply depending on your country’s regulations. These fees are the responsibility of the recipient and are not included in our shipping costs or product prices.
Returns & Exchanges
What is your return policy?
We want you to love your Bold Tankinis! If you’re not completely satisfied, you may return unworn, unwashed items with tags attached within 15 days of receiving your order for a refund or exchange. Please contact our customer service team to initiate a return.
How do I return an item?
Simply email us at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and a prepaid return label if applicable. Refunds are processed once we receive and inspect the returned items.
How long do refunds take?
Refunds are typically processed within 5-7 business days after we receive your return. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Payment & Account
What payment methods do you accept?
We accept all major credit cards including:
- Visa
- MasterCard
- JCB
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. Your security is our top priority, and we never store your full payment details on our servers.
Do I need an account to place an order?
No, you can check out as a guest! However, creating an account lets you:
- Track your orders more easily
- Save your shipping information for faster checkout
- View your order history
Contact & Support
How can I contact customer service?
We’re here to help! You can reach our friendly customer service team at:
- Email: [email protected]
- Mail: Bold Tankinis Sales, 1063 Carson Street, San Antonio, US 00690
What if my question isn’t answered here?
No problem! We’re happy to answer any additional questions you might have. Just send us an email at [email protected] and we’ll get back to you as soon as possible.
Thank you for choosing Bold Tankinis for your swimwear adventures! We’re committed to helping you look and feel your best, from our designs to our delivery.